Script Samples

Prompts, Greetings, Voicemails

We can help write these. Call flow, routing and caller experience is our forte. We can help you plan what to say by assisting with all script writing. We do need your initial input with details only you would know, and we take it from there.

Main Greeting

To play when you are open

After Hours Greeting

To play when you are closed

Voice Mail Greeting

Plays before the beep

Sample Greetings

Traditional

Sample Greeting

Business Casual

Sample Greeting

Modern

Sample Greeting

Thank you for calling ABC Company. Our menu options have changed so please be attentive to ensure you are routed correctly. If you would like to place an order, press 1. if you would like to schedule a service call, press 2. if you have questions on your bill or invoice press 3.

Thanks for calling ABC Company. Please choose from the following selections: For sales, press 1. For service, press 2. For accounting press 3.

You’ve reached the ABC Company Message Center, Let’s get started! sales – 1, service – 2, billing – 3.

Law firm Auto Attendant

Main Day Greeting: Thank you for calling ____ Law Offices, servicing the Daytona community for 95 years! Let’s get you connected to the right person. If you know their three-digit extension enter it now. For a company directory, press 1. To be connected directly with the Deland receptionist, please press 0.

Lunch Greeting: Thank you for calling ____ Law Offices, servicing the Daytona community for 95 years! Let’s get you connected to the right person. If you know their three-digit extension enter it now. For a company directory, press 1.

After Hours Greeting: Thank you for calling ____ Law Offices, servicing the Daytona community for 95 years! You have reached us after hours. Our normal office hours are Monday through Friday 9 – 6. We’ll return your call on our next business day. Let’s get you connected to the right person with which to leave a voicemail. For the company directory, press 1.

Holiday Closure Greeting: Thank you for calling ____ Law Offices, servicing the Daytona community for 95 years! We are currently closed in observance of the holiday. We hope you are enjoying your time with family and friends. You can expect a return call on our next business day. Our normal office hours are Monday through Friday 9 – 6. Let’s get you connected to the right person with which to leave a voicemail. For the company directory, press 1.

Inclement Weather Closure: Thank you for calling ____ Law Offices, servicing the Daytona community for 95 years! We are currently closed due to the inclement weather. Please know, we are monitoring our phones and will get back to you as soon as it’s safe. Let’s get you connected to the right person with which to leave a voicemail. For the company directory, press 1.

Insurance

Voice Mail

You have reached the general voice mail for _____ Mutual Insurance. Your call is important to us. We can only accept policy changes during regular business hours. Any information you leave in a message will not bind coverage. Please leave your first & last name, telephone number and a brief message. We will get back to you the next business day. Thank you for calling _____ Mutual Insurance

Sample Dental

Script

Dental COVID Auto Attendant Script

You have reached _____ Smile. Due to the Coronavirus outbreak, and in accordance with the guidance provided by the California Dental Association, the CDC and California Governor Gavin Newsom, _____ Smile is temporarily closed for non-emergency care until May 1st. If you have a dental emergency right now, please leave a message and one of our on-call team members will be in touch with you as soon as possible. If you do need an appointment, we’re pleased to announce that we’re now doing Teledentistry through a secure online video platform. The doctor can evaluate your condition, prescribe any necessary medication and give you instructions on how to best care for yourself. Not to worry. _____ Dental is here for you. Feel free to email us at ____________. Thank you and we look forward to seeing you and your family soon. Leave a message if you’d like a call back. Stay safe and healthy!

Telecom Auto Attendant

Main Menu: Welcome to All Systems Group.

Calls recorded for quality.

Let's get started!

Technical Support, 1

Sales, 2

Billing, 3

Company Directory, 4

Support Menu: (main menu opt 1)

Great! Tech support! We strive to respond to all support requests within 1 business hour.

To create a ticket by voicemail, 1

To create a ticket from your computer, 2

If you have an urgent issue and need to speak with a live person, 3

Ticket by Voicemail: (tech support menu opt 1) OK, Voicemail! Please leave us a detailed message. Our system will transcribe your message and create a ticket automatically.

Ticket by Voicemail After Hours: (tech support menu opt 1) OK, Voicemail! You have reached us outside our normal business hours. We will address your ticket once we return to the office. Please leave us a detailed message. Our system will transcribe your message and create a ticket automatically.

Ticket by Computer: (tech support menu opt 2) OK, Ticket! To create a ticket directly from our support software, click the logo in your computer's tray area and select "Create a Ticket" If you do not have our software installed or would prefer to email us, our address is support@__________.com. To return to the previous menu, press the star key

Ticket by Computer After Hours: (tech support menu opt 2) OK, Ticket! You have reached us outside our normal business hours. We will address your ticket once we return to the office. To create a ticket directly from our support software, click the blue and orange "NW" logo in your computer's tray area and select "Create a Ticket" If you do not have our software installed or would prefer to email us, our address is support@_________.com.

To return to the previous menu, press the star keyAfter Hours Urgent Issue: (tech support menu opt 3) OK, Urgent issue! You have reached us outside our normal business hours. If your issue is an after hours emergency and you need immediate assistance, press 1 to reach one of our on-call technicians via cell phone. To return to the previous menu, press the star key

Business Hours Unanswered Call: (tech support menu opt 3, unanswered) Sorry none of our technicians are available to take your call. We prioritize issues based on severity. Please leave us a message and we will attempt to return your call within 1 business hour.

After Hours Emergency Unanswered Call: (tech support menu opt 3, after hours, unanswered) Sorry none of our technicians are available to take your call. We recognize that your call is urgent, and we prioritize issues based on severity. Please leave us a message and we will attempt to return your call within 1 hour.